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Remote Computer Password Reset

Faculty, Staff, and Students who are using university machines to Remote Work will need to be cautious in how their password is reset. All remote users who are attempting to reset their password should check in with the Help Desk to ensure that they will not be locked out of their machines at home when a password reset is attempted. Please ensure that you have about 15 – 20 minutes to perform the password reset as the new password takes time to propagate to the machine and cloud account.

Windows:

Changing Password on Windows Off-Campus Video PDF

  • You must have the Global Protect VPN running & connected. 
  • Then, press CTL-ALT-DEL
    • Select “Change Password” 
  • Log off the computer, then go back in again.
  • Reconnect Global Protect to insure the new password is in effect.

Once the PC login is set, the change will propagate back to Office365 applications such as Outlook and Teams. You will be repeatedly prompted to put in the new password, as well as being requested for MFA repeatedly.

Mac:

Changing Password on Mac Off-Campus Video PDF

  • You must have the Global Protect VPN running & connected. 
  • Then go to System Preferences
    • Then Users & Groups
  • Click the lock at the bottom left of the window. Enter your password.
    • Change current password. 
  • Reconnect Global Protect to insure the new password is in effect. 
  • Then, immediately log off the Mac then log back in.

Once the Mac login is set, the change will propagate back to Office365 applications such as Outlook and Teams. You will be repeatedly prompted to put in the new password, as well as being requested for MFA repeatedly. You might also need to update / resync the Keychain. Review the Apple macOS and Keychain Access article for tips on how to avoid keychain access errors.

 

 

 

Last updated: 2020-10-05 03:14 PM 1900-1554834
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